Help
Support
We aim to respond within three business days.
Contact us
Email support@milcreto.com. Please include:
- The email address on your Hey Be Safe account.
- Which client you're using (web, Chrome extension, mobile).
- A clear description of the issue, including any error message.
Getting started
- What is a password manager and why use one?
Password managers replace dozens of memorized passwords with one safe. Here's how they work, why they help, and what makes Hey Be Safe different.
- Switch from Chrome's password manager to Hey Be Safe
A step-by-step move from Chrome's built-in password manager to Hey Be Safe — including the autofill switchover most guides skip.
- How do I use Hey Be Safe?
A quick walkthrough: create your account, add the browser extension, autofill sites, then install the mobile app to sign in to apps on your phone.
- Set up autofill on your phone (Android and iPhone)
Turn on Hey Be Safe autofill on your phone so it fills logins in apps and browsers — including the Chrome step on Android and the key-icon tap on iPhone.
- Unlock with Touch ID on your Mac (Chrome and Firefox)
Install the free Hey Be Safe Touch ID helper so you can unlock your safe in Chrome and Firefox with your fingerprint instead of typing your safe password.
Where do I install Hey Be Safe?
Hey Be Safe runs as a browser extension on desktops and laptops, and as a native app on Android and on iPhone and iPad. Sign in with the same account on every device — your safe syncs automatically.
- Chrome extension on the Chrome Web Store — also works in Edge and other Chromium browsers.
- Firefox add-on on addons.mozilla.org.
- Android app on Google Play.
- iPhone and iPad app on the App Store.
- No install needed: use the web app at heybesafe.com/safe in any browser.
Importing
- How to import your 1Password vault
Export from 1Password as a .1pif or CSV file, then upload it to Hey Be Safe with the import wizard.
Using Hey Be Safe
I forgot my safe password — can you reset it?
No. By design, your safe password never reaches our servers, so we have no way to recover or reset it. Hey Be Safe is designed around families. Create a family on the site and invite your family and trusted people to join it. Once they've joined, you can designate them as recovery contacts. They will then be able to approve a password reset request if you forget your password.
I'm locked out — too many failed sign-ins.
Wait 15 minutes and try again. The system rate-limits failed sign-in attempts to slow down brute-force attacks. If you're still locked out after an hour, email us.
How do I delete my account?
- Sign in to heybesafe.com/safe/, or open the Hey Be Safe app on iOS.
- Open Settings.
- Scroll to Delete account, read the warning, and re-enter your safe password to authorise.
Deletion is immediate and irreversible. Your safe contents are erased, any active subscription is cancelled, and the people who designated you as their recovery contact (and the people you designated as yours) are notified by email.
If you can't sign in, email support@milcreto.com from the account's email address and we'll process the deletion manually.
Where can I read about how my data is protected?
See the Security model page and our Privacy Policy.
Reporting a security issue
Please don't open public issues for security vulnerabilities. Email support@milcreto.com with subject [security] and we'll respond within three business days. We coordinate disclosure timelines on request.